“When people buy commercial software, really what they’re buying is a guarantee. You’re buying a guarantee that what you have will perform, and has been tested and there’s someone you can call up, and if things go really bad someone’s liable if something doesn’t work.” — Microsoft’s Bill Hilf Reveals Its Open Source Strategy
Of course, when Hilf says “commercial”, he really means “proprietary”, or he’d be supporting the awesome commercial efforts of so many FLOSS companies around the world, who not only provide great support (as a fundamentally necessary part of their business model!) and a throat to choke, but give you the freedom to find support elsewhere.
From what I’m seeing in the market, every month there are fewer and fewer ICT decision makers who are being hoodwinked by lies like these — and this time, as a direct quote from Bill Hilf, who is now Microsoft’s general manager of Windows Server marketing and platform strategy.