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Speaking with customers

Today, Pipka came home with a story about a customer who was considering moving to a 100% Windows environment because he was merely unfamiliar with Linux.

Now, I wouldn’t recommend the strategy she used in the general case — in fact, I’d find it hard to recommend it under many circumstances at all — but here’s how she began her successful save today:

“Have you seen the film, Independence Day?”

Update: That’s not an IMDB or Wikipedia link… :-)

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